Senior Project Management Analyst

About the role

Marsh Risk is looking for a Senior Analyst for its Business and Client Services (BCS) team, based in the Pavilion Damansara Corporate Towers office in Kuala Lumpur. The role supports the firm's Hong Kong business operations and is hybrid, with team arrangements determining the split between office and remote work. It covers project coordination, process improvement, stakeholder reporting and data-driven reporting.

Key responsibilities

• Coordinate projects end to end, keeping timelines, milestones and accountability clear, and flag risks early
• Maintain project documentation, trackers and status reports
• Identify operational inefficiencies, design better workflows and develop and maintain Standard Operating Procedures (SOPs)
• Promote adoption of new processes across the team
• Prepare operational updates for internal stakeholders and leadership, translating data into clear narratives for non-technical audiences
• Build and maintain Power BI dashboards and reports, analysing trends and anomalies to support decisions

Required profile

• 3-6 years of experience in technical operations, project management or business operations
• Insurance or a similarly regulated environment is preferred, including familiarity with compliance and policy operations workflows
• Fluent spoken and written English and Cantonese, to liaise with Hong Kong stakeholders
• Self-starter who can plan, analyse and solve problems, and self-prioritise in a fast-moving role

Required skills

• Power BI for dashboards and reporting
• Advanced Excel / Google Sheets (pivot tables, data modelling, formulas)
• Process mapping, SOP development and project coordination
• Active use of AI agents and automation tools such as ChatGPT or Claude