IPZ Executive (Account Handler - Liability and Marine)

About the role

Zurich is looking for an IPZ Executive (Account Handler - Liability and Marine) in Kuala Lumpur. The role provides underwriting guidance and support to foreign Property Casualty Underwriters, helping them interpret and apply country and regional underwriting practices and procedures. It is a full-time position.

Key responsibilities

• Advise on wording and coverage so that best practice is applied and risks on country/regional covers under foreign global programs are managed.
• Seek advice and agreement from the receiving underwriter and/or Technical Underwriting on complex coverage requests before service delivery.
• Issue local policies following instructions from the foreign Service Specialist, and manage issues during the insurance period such as claims flow, premium payment and program reporting.
• Act as the local contact for customers and brokers, and as a communication channel between the producing country and partner country, including partner relationship management and due diligence.
• Implement and administer international received policies, check their accuracy against Property Casualty and domestic underwriting and financial principles, and update local systems with accurate data.
• Receive claims information, manage data entry and coordinate with relevant parties, keeping Policy, Premium and Claims data accurate in global administration tools.
• Work independently on medium-complexity receive contracts, with occasional support from a senior colleague or underwriter, and participate in LEAN initiatives such as Kaizen events.
• In the business accountabilities, coach and allocate work to a team, prepare documentation for short-term projects, monitor underwriting processes, explain underwriting decisions to customers and distributors, and resolve day-to-day operational problems.

Required profile

• Bachelor's degree and 2+ years of experience in underwriting or another insurance area, OR high school diploma and 4+ years of experience in underwriting or another insurance area.
• Preferred: knowledge of the US insurance industry and its legal and regulatory environment.
• Preferred: strong negotiation and sales skills, needs analysis experience, and fluent in a language other than English.

Required skills

• Preferred: strong knowledge of underwriting philosophy, techniques, and national/local filing regulations and guidelines.
• Preferred: strong verbal and written communication and relationship-building skills.
• Preferred: Microsoft Office skills.