This job is no longer available
This job expired on 17/07/2026. It no longer accepts applications.
Customer Technical Services Analyst II-1
mastercard
🇬🇧 English
Job description
About the role
Mastercard is seeking a Customer Technical Services Analyst II-1 to provide high‑level technical support for its B2B and B2E customers. The role focuses on ensuring customer satisfaction, resolving technical issues promptly, and contributing to continuous service improvement.
Key responsibilities
- Deliver technical customer service and support in line with Mastercard policies.
- Analyze, troubleshoot, and resolve customer technical inquiries, offering alternative solutions when needed.
- Participate in testing activities to identify improvement opportunities based on customer feedback.
- Recommend and implement process improvements to enhance service delivery.
- Lead small‑scale projects or initiatives as an individual contributor.
- Review issue logs, propose resolutions, and escalate complex problems.
Required profile
- Proven experience handling routine customer inquiries with high‑quality resolutions.
- Experience contributing to process‑improvement initiatives.
- Ability to deliver technical resolutions within agreed timelines.
- Proficiency in Mandarin is essential.
- Willingness to work in a 24 × 7 environment.
Required skills
Questions fréquentes
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Source : ats:workday
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