Key Account Manager - Coal & Coke

About the role

The Key Account Manager drives revenue growth for coal and coke inspection, sampling, surveying, testing and related services in Malaysia. The main focus is acquiring and managing key accounts in the coal and coke supply chain, with an immediate emphasis on bringing transferable business and relationships that deliver quick revenue impact. The position is based in Klang, Selangor, on a full-time basis.

Key responsibilities

• Identify, pursue and close new and existing opportunities for coal and coke inspection, quantity surveys (BQS), sampling and analysis services
• Use your own network to bring immediate or near-term coal and coke business, targeting measurable revenue contribution within 3-6 months
• Develop account plans to grow share of wallet with traders, importers, steel mills, cement plants, power utilities and port operators
• Build long-term relationships with senior decision-makers and manage the full client lifecycle, from needs assessment and proposals to contract management and service delivery oversight
• Monitor import trends, major port shipments (e.g. Port Klang) and competitor activity, and share insights on quality specs, regulations and client pain points
• Work with operations, lab, surveyors and chemists, prepare quotations, RFQ responses and technical proposals, and track performance against revenue, margin and client acquisition targets
• Represent the company at industry events, client meetings and port-related activities, and travel to client sites, ports and suppliers as needed

Required profile

• Minimum 5-8 years in business development, key account management or sales in commodities (coal/coke preferred), bulk cargo inspection, trading or TIC services
• Proven track record of generating and transitioning coal and coke business in Malaysia or Southeast Asia
• Established relationships with coal and coke traders, importers, steel or cement manufacturers and other key players in the Malaysian market
• Bachelor's degree in business, marketing, engineering, chemistry or a related field
• Fluent English and Bahasa Malaysia; Mandarin or Bahasa Indonesia is a strong advantage
• Willingness to travel frequently and to work independently in a target-driven environment

Required skills

• Understanding of the coal and coke supply chain, quality testing (e.g. total sulphur ASTM D4294, calorific value, proximate/ultimate analysis), sampling procedures and international standards (ASTM, ISO)
• Negotiation, tendering and contract management skills with P&L awareness
• Knowledge of Malaysian port operations and import dynamics, especially Indonesia and Australia supply routes