Transformation Project Manager - Financial Services

About the role

A technology and business services provider based in Malaysia is looking for an experienced Transformation Project Manager to lead complex transformation initiatives for insurance and banking clients. The role guides projects from definition through delivery, aligning business and technology teams around measurable outcomes. Initiatives may cover operating-model changes, process improvement, core and digital platform modernization, customer experience enhancement, and data or automation programs.

Key responsibilities

• Lead end-to-end transformation projects, including scope definition, planning, execution, governance, risk management and transition to business-as-usual.
• Manage project teams and coordinate business, technology, operations, vendor and client stakeholders across locations and functions.
• Set up governance, including steering committees, status reporting, decision logs, RAID management and escalation pathways.
• Work with insurance and banking stakeholders on business processes, customer needs, operational constraints and regulatory considerations.
• Oversee delivery of process, platform, data, cloud and digital initiatives against agreed business and technical requirements.
• Plan and support business readiness, communications, training, testing, cutover, adoption and benefits realization.
• Build trusted client relationships and contribute to proposals, account growth and project management practices.

Required profile

• Bachelor's degree in Business, Information Technology, Engineering, Finance or a related discipline; equivalent experience also considered.
• 3-7 years of project or program delivery experience, including complex transformation initiatives.
• Experience delivering projects in health insurance, life insurance, broader insurance, financial services or another regulated industry.
• Working knowledge of insurance operations such as policy administration, claims, underwriting, distribution and customer servicing.
• Experience in areas such as operating-model redesign, process optimization, digital platforms, core-system modernization, data, cloud or automation.
• Strong stakeholder management, team leadership and excellent written and spoken English; proficiency in Chinese or Cantonese is an advantage.
• Preferred: professional project management certification (PMP, PRINCE2 or equivalent); willingness to travel when required.

Required skills

• Project governance, planning, financial tracking, RAID management, change control, testing, cutover and business readiness.
• Agile, Scrum or hybrid delivery approaches and project management tools are an advantage.