Tax & Regulatory Onboarding Administrator

About the role

Rimini Street, a global provider of enterprise software support, managed services and Agentic AI ERP solutions, is seeking a Tax & Regulatory Onboarding Administrator. The role reports to the Project Management Office (PMO) within the Global Services Delivery organization and is client-facing, acting as a liaison between clients and internal teams. It is open to remote work, with a preferred location near Kuala Lumpur.

Key responsibilities

• Serve as the administrative liaison for Tax & Regulatory onboarding, working with the Global Client Onboarding and Global Product Delivery teams
• Act as the main point of contact during onboarding, coordinate communications, lead onboarding calls and help resolve issues
• Introduce clients to the appropriate regional Tax & Regulatory teams and hand over required information
• Track deliverables, monitor timelines, maintain onboarding documentation and escalate risks early
• Maintain accurate client records, including profiles, onboarding artifacts, correspondence and deliverables
• Help prepare and deliver onboarding materials, reports, summaries and status updates
• Take part in continuous improvement of onboarding processes, including workflow streamlining and automation of administrative tasks
• Handle confidential client and company information discreetly and in line with regulations

Required profile

• Bachelor's degree in Business Administration, Accounting, Finance or a related field preferred; equivalent experience considered
• Additional training in tax, compliance, regulatory affairs or business operations is a plus
• 2-4 years of experience in an administrative, coordinator or support role, preferably in tax, regulatory, compliance, finance, legal or professional services
• Experience supporting cross-functional teams and managing multiple tasks or deadlines
• Familiarity with regulated environments or compliance-driven processes is a plus

Required skills

• Proficiency in spoken and written English
• Strong organization, time management and attention to detail
• Effective written and verbal communication, including documentation and status reporting
• Microsoft Office proficiency and comfort with enterprise systems and document repositories