Solutions Engagement Manager (Shah Alam / Penang)

About the role

UPS is hiring a Solutions Development Manager based in Shah Alam or Penang. The role delivers value to enterprise account customers across functions such as Supply Chain Solutions, Freight, Package, International, UPS Capital and Mail Innovations, helping them improve their bottom line. It supports account owners in developing strategies that use technology, engineering and sustainability solutions and in finding new revenue-generating opportunities.

Key responsibilities

• Identify customers' objectives and business needs, interface with internal stakeholders and conduct research on customers' goals, earnings reports and competitors.
• Formulate enterprise account strategies with the sales team, prioritise accounts, schedule visits and collaborate with the Solutions, Design and Implementation group on costs and manpower.
• Prepare and present customer proposals and presentations, and coordinate resources for implementation.
• Manage project lifecycles from initiation to deployment, including plans, milestones, work breakdown structures, stakeholder sign-offs and communication plans.
• Review account opportunities, conduct pre-call research and support sales resources in winning and retaining business.
• Monitor the revenue business plan, evaluate non-traditional solution opportunities and customise solutions with enterprise accounts and UPS subsidiaries.
• Deliver training, prepare project reports, assist with budget validation and post-project user audits, and build internal and external partnerships.

Required profile

• Degree in Logistics, Supply Chain, Engineering or a business-related discipline.
• Minimum 5 years of relevant experience in the logistics industry in a similar capacity.
• Fluent spoken and written English.
• Willing to travel for external meetings domestically and overseas.
• Prior project management experience with internal and external stakeholders.

Required skills

• Analytical thinking and strong business acumen.
• Consulting skills and excellent negotiation and communication skills.