Software Application Engineer - Frontline Support (Kulim)

About the role

KLA's Semiconductor Products and Customers (Semi PC) business unit supplies inspection, metrology and analytics systems to chip manufacturers. This role is a customer-focused engineer providing first-line technical support for the Frontline software solution, ensuring customer satisfaction and operational excellence. The position is based in Kulim, Malaysia, with frequent travel to other Southeast Asian countries for on-site support.

Key responsibilities

• Provide first-line technical support for Frontline software, including installation, configuration, version upgrades, troubleshooting, maintenance and issue resolution.
• Serve as the primary technical contact for customers, responding promptly and resolving issues effectively.
• Document, track and escalate complex technical issues and product enhancement requests to R&D and relevant stakeholders.
• Collaborate with Sales, Product Management, Marketing and R&D on customer onboarding, product demonstrations and product improvements.
• Maintain accurate records of customer interactions, service activities, issues and resolutions in the support management system.
• Deliver technical presentations, customer training and knowledge-sharing sessions.
• Support assigned projects independently and give feedback on customer needs and market trends to management.
• Comply with company processes, service standards and operational procedures.

Required profile

• Bachelor's or Master's degree and 2-5 years of PCB-related work experience.
• At least 2 years of CAM or MI experience in the PCB industry.
• Proven experience in technical support, software troubleshooting or a related field.
• Strong understanding of software installation, configuration and maintenance.
• Excellent communication skills, a customer-first mindset and ability to work across departments and manage multiple priorities.
• Willingness to travel frequently to other Southeast Asian countries for on-site support.

Required skills

• CAM or MI experience in the PCB industry.
• Familiarity with Frontline InPlan/InFlow or InCAMPro is a major plus.