Senior Specialist, Rider Payments

About the role

foodpanda, part of the Delivery Hero Group, is looking for a Senior Specialist, Rider Payments to join its regional logistics team. The role designs, analyzes and optimizes rider payment and incentive strategies across 16 markets, using data-driven insights to improve rider earnings, fleet satisfaction and logistics performance while keeping costs sustainable.

Key responsibilities

• Define and optimize rider payment and incentive models, harmonizing them across markets while allowing local adaptation, and aligning them with business goals, logistics KPIs and rider satisfaction.
• Evaluate the financial impact of payment models and monitor cost-per-order trends so that incentives support profitability targets while retaining riders and fleet.
• Analyze large datasets to find trends and inefficiencies, turning complex data into actionable recommendations.
• Drive the regional rollout of data science models and automated tools for rider payments and operational efficiency.
• Introduce innovative techniques such as dynamic pricing, surge models and quest incentives, and support testing and rollout of new pay components.
• Partner with the central product team to turn business requirements into product requests, take part in testing and help new features spread across the region.
• Work with operations, finance, product and local logistics stakeholders, and build strong relationships with market teams.

Required profile

• 3+ years of experience in high-growth tech, logistics, strategy consulting or investment banking; gig-economy or marketplace experience is a strong plus.
• University degree in STEM, Economics, Business or a related quantitative field.
• Exceptional written and spoken English, able to challenge the status quo and negotiate with senior stakeholders.

Required skills

• Proficiency in Excel, SQL and Looker.