Senior Manager, Process Excellence

About the role

foodpanda, part of the Delivery Hero Group, is hiring a Senior Manager, Process Excellence in Kuala Lumpur. The role leads process improvement initiatives across the central operation, aligning them with the organization's strategic goals and driving efficiency through stakeholder engagement, data-driven analysis and project leadership.

Key responsibilities

• Align process improvement initiatives with the organization's strategic goals and develop long-term improvement strategies for the line of business.
• Identify and prioritize improvement opportunities, engage stakeholders on their requirements and pain points, and facilitate workshops and meetings.
• Maintain strong relationships with internal and external stakeholders and drive initiatives to efficient execution across central operation.
• Use data analytics tools to measure process performance, monitor metrics and KPIs, and report results to senior management.
• Act as subject matter expert on tools used by agents, internal users and customers, and fully own the product/system end-to-end from ideation to rollout.
• Plan and align the overall product strategy, host product workshops, raise APAC product requests in global roundtables, build and present business cases to directors and C-level, and advise stakeholders on products and systems.

Required profile

• 7+ years of relevant experience in operations strategy or excellence in logistics or tech companies.
• At least 3 years of experience leading a team.
• Bachelor's degree from a leading university.
• Proven record of increasing efficiency and creating scalable processes, with a strong track record in planning and implementing projects.
• Comfortable in a dynamic, high-pressure, entrepreneurial environment and able to challenge the status quo.
• Excellent written and spoken English.

Required skills

• Advanced knowledge of project management tools and a proven record managing complex projects.
• Process improvement methodologies such as Agile, Lean, Six Sigma or Kaizen.
• Strong analytical thinking and prioritization based on business impact.