Sales Support Engineer

About the role

Trane Technologies, a global leader in climate solutions for buildings, homes and transportation, is hiring a Sales Support Engineer in Shah Alam. Working on-site five days a week, the role supports the sales teams with technical expertise and ensures the smooth execution of the order-to-delivery process, bridging customer needs with internal capabilities.

Key responsibilities

• Work with Sales Engineers to understand customer requirements and propose suitable technical solutions.
• Prepare equipment selections, costing and detailed quotations based on project specifications.
• Liaise with factories and suppliers to secure the right products, competitive pricing and accurate solutions.
• Maintain deep knowledge of the company's product range, including features, benefits and applications.
• Enter and update order information accurately in the order management system.
• Coordinate order processing and delivery logistics, manage customer orders and handle invoices, credit/debit notes and revenue recognition.
• Resolve order issues such as discrepancies, modifications, returns and cancellations, and suggest improvements to the order process.

Required profile

• Bachelor's degree in a technical field such as engineering, HVAC or a related discipline.
• Prior experience in order management, technical support or sales engineering is an advantage, especially in the HVAC or industrial equipment industry.
• Detail-oriented, proactive, able to work independently and in a team, and able to handle multiple tasks and deadlines.

Required skills

• Strong technical acumen and clear communication of technical concepts.
• Proficiency in Microsoft Office, particularly Excel; experience with ERP or order management systems is a plus.
• Problem-solving and analytical skills, and strong verbal and written communication.