Outlet Sales Associate (Mitsui, KLIA)

About the role

A Mitsui outlet at KLIA is looking for a sales associate. The role centres on selling footwear and helping customers make informed choices, while meeting personal sales targets and keeping the store tidy and well presented.

Key responsibilities

• Demonstrate and explain products, methods or services to persuade customers to buy
• Identify interested customers and give them extra brand and product information
• Communicate promotions and incentives to encourage purchases
• Meet personal sales targets and perform up-selling and cross-selling
• Record sales through the point-of-sale system and replenish shelves according to visual merchandising guidelines
• Keep the area neat, do stock checks and counts, and handle customer feedback and complaints
• Maintain punctuality, grooming standards and the security of the store

Required profile

• Educated to SPM level
• Fluent in English and Bahasa Malaysia; Mandarin is a plus
• Basic knowledge of the retail environment, retail management and store operations, and of the footwear industry
• Professional image as a brand ambassador, good customer service and communication skills

Required skills

• Basic Microsoft Office (Word, Excel)
• Basic knowledge of the point-of-sale / cashiering system
• Basic visual merchandising and product awareness