Reservation Agent

About the role

Four Seasons Langkawi is looking for a Reservation Agent to sell rooms and provide information to prospective guests. The role also captures sales from incoming calls and coordinates the details of each reservation so that guests are satisfied. The position is full time, five working days, and is open to candidates of Malaysian nationality only.

Key responsibilities

• Handle all incoming enquiries by phone or email about accommodation and convert calls into room sales.
• Liaise with VIP clients, wholesalers and travel agents to make, amend and confirm reservations.
• Be well informed about all hotel facilities, including the restaurant, bar and spa, to upsell hotel products and services.
• Contact guests or travel planners to clarify discrepancies in preferences or requests before arrival.
• Assist in developing direct sales presentation material for the travel industry and group sales.

Required profile

• Well organized and used to working in a multi-tasking environment.
• Pleasant personality and good command of English.
• Ability to work effectively with the team.

What we offer

• Competitive salary and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels and resorts.
• Employee uniforms and complimentary meals.