F&B Supervisor / Captain

About the role

The Novotel Kuala Lumpur City Centre, a 302-room hotel in the Golden Triangle of Kuala Lumpur, is looking for an F&B Supervisor / Captain. The role covers the bar, restaurant and catering operations, from production and stock control to team leadership and guest service.

Key responsibilities

• Build strong guest relationships, anticipate needs and ensure guests feel satisfied throughout their stay
• Organise production, distribution and storage according to the hotel's infrastructure, and supervise stock rotations for soft and alcoholic drinks and catering supplies
• Supervise and check the bar, restaurant, menu and presentation, and apply the reference standards and audit procedures set by the hotel and brand
• Coordinate with front office, reservations and other departments, and keep equipment clean, well maintained and compliant with beverage sales legislation
• Motivate and train staff, integrate new employees, and ensure uniforms and personal hygiene are up to standard
• Promote the hotel's services and special offers, increase sales through good advice, and meet the Sales Department's requests
• Manage the products available to guests, keep equipment loss and breakage low, and maintain an equipment inventory with the Assistant General Manager
• Keep the workplace clean, follow security regulations and the Environmental Charter (energy saving, recycling, waste sorting)

Required profile

• Previous experience in a supervisory role
• Previous customer service experience
• Ability to work under pressure