Logistics Operations Executive - Import & Customs

About the role

Bitdeer, a technology company for Bitcoin mining and AI cloud, is hiring a Logistics Operations Executive in Penang, Malaysia. The role manages and executes inbound and outbound delivery, with a strong focus on importing GPUs and other critical semiconductor and electronic components into Malaysia. It coordinates with suppliers, freight forwarders, customs brokers, internal teams and government agencies to clear shipments on time and compliantly, and resolves import issues and improves logistics processes.

Key responsibilities

• Import and customs management: handle end-to-end import/export of GPUs, ICs, electronic components and equipment, prepare documents such as commercial invoice, packing list, AWB/BL, COO/Form E, HS codes and permits, and work with customs brokers and forwarders
• Resolve customs clearance issues (HS classification, valuation, permits, queries, document discrepancies) and maintain import records for audit and compliance
• Track shipments from supplier pickup through customs clearance to delivery, follow up on vessel/flight schedules and ETAs, and coordinate with Planning/PMC, Procurement, Warehouse and Manufacturing to recover delayed shipments
• Manage freight forwarders, couriers and customs brokers, monitor their performance, validate and process their payment requests
• Ensure compliance with Malaysian customs regulations, maintain and improve import/export SOPs and checklists, and conduct root-cause analysis of problems
• Support Procurement, PMC, Finance, Quality, Engineering and after-sales teams, and support NPI and new supplier/product setups

Required profile

• Bachelor's degree in supply chain, logistics, international trade, engineering, business administration or a related field; fresh graduates are open
• 1 to 5 years of experience in logistics, import/export, customs clearance, freight forwarding or supply chain
• Hands-on experience with Malaysian import/export and customs clearance; experience with electronics, semiconductors or high-value equipment preferred
• Experience with customs brokers and international freight forwarders highly preferred
• Able to speak and read Malay, English and Mandarin

Required skills

• Knowledge of Malaysian customs procedures, HS codes, COO/Form E, customs declarations and valuation
• Familiarity with air and sea freight and good understanding of Incoterms
• ERP experience such as Oracle/SAP is an advantage; strong Excel and data analysis skills
• Quick learner, able to work independently and under pressure, with strong communication and negotiation skills

What we offer

• An inclusive, open-workspace environment with an open start-up spirit
• Fast-growing company with involvement in new projects and process development
• Training and mentoring, and welfare benefits