Key User Manager – Lead Solution Selling for Industrial Customers

About the role

The Head of Key User Management leads and expands the Key User business with corporate, industrial and professional customers, focusing on productivity, safety and total cost of ownership improvements. This role owns the strategy, performance and team delivering solution‑based selling across industrial assembly, manufacturing, construction and metal‑working environments.

Key responsibilities

• Drive revenue growth, margin improvement and pipeline development for the Key User business.
• Penetrate manufacturing and assembly line environments and build a strong industry‑focused growth roadmap.
• Lead major project conversions, on‑site demonstrations and application‑selling activities.
• Combine tools, accessories, services and application know‑how into comprehensive solution offers.
• Collaborate closely with marketing, product management and regional teams.
• Define and execute the country Key User strategy aligned with regional priorities.
• Acquire, develop and retain strategic corporate and industrial Key User accounts.
• Establish long‑term partnerships, framework agreements and project‑based collaborations.
• Lead competitive take‑away strategies and industry‑focused initiatives.
• Lead, coach and develop a high‑performing Key User team, ensuring disciplined sales call cycles and pipeline management.
• Foster a strong hunting, opportunity‑driven sales culture.

Required profile

• 8–12+ years of progressive sales experience in industrial, manufacturing, construction or power‑tools sectors.
• Documented leadership experience managing key‑account or Key User teams.
• Extensive exposure to corporate and industrial customers with expertise in manufacturing or assembly environments.
• Proven commercial and strategic acumen in solution‑based, value‑driven selling.
• Advanced stakeholder management and negotiation capabilities.
• Disciplined sales execution with proficiency in CRM systems and data‑driven decision‑making.

Required skills

• CRM systems