Human Resource Manager (People & Culture Manager)

About the role

Mercure Miri City Centre, a hotel in Miri, Malaysia, is looking for a full-time Human Resource Manager (People & Culture Manager). The role covers HR policy, recruitment, team management and performance, and the employer states that only local talent will be considered due to local hiring regulations.

Key responsibilities

• Review and update people and culture policies, procedures and HR materials, and monitor local labour trends and social legislation to advise management
• Monitor the performance appraisal program and advise department heads; ensure employees comply with hotel policies and employment regulations
• Prepare and submit periodic people and culture reports to management
• Counsel staff on career planning, training and development and employee relations, and review disciplinary actions against labour law and hotel rules
• Organise employees' social, athletic and recreational activities and maintain good relations with departments and external contacts
• Develop recruitment procedures, analyse manpower needs and coordinate hiring with hiring managers after approval by the divisional head and General Manager
• Interview, select and recruit direct reports, develop team members, conduct performance reviews and manage performance issues
• Develop and run staff training programmes for team members
• Attend briefings, meetings and trainings, follow fire and life safety procedures, and perform other reasonable duties assigned by the hotel

Required profile

• Bachelor's degree in Human Resources Management or Hotel Management
• At least 3 years of human resources management experience
• Excellent reading, writing and oral English
• Strong leadership, interpersonal and negotiation skills, and excellent communication and customer-contact skills
• Results and service oriented, detail-oriented, able to multi-task under pressure, and a motivated team player

Required skills

• Proficiency in MS Excel, Word and PowerPoint

What we offer

• Employee benefit card with discounted rates at Accor hotels worldwide
• Learning programs to develop talent
• Opportunities to grow within the property and across the group
• Corporate Social Responsibility and ESG activities