Guest Relations Officer
Shangri-La Group · Kuala Lumpur
Job description
About the role
The Guest Relations Officer will serve as the primary point of contact for guests staying at Shangri‑La Group’s Kuala Lumpur City Centre property. This on‑site, full‑time position focuses on delivering exceptional service, ensuring every guest experience meets the brand’s high standards.
Key responsibilities
- Welcome and assist guests throughout their stay, providing accurate information about hotel facilities and local attractions.
- Respond promptly to guest inquiries, requests, and complaints, coordinating with relevant departments to resolve issues.
- Maintain guest records and update the property management system with relevant details.
- Support the front‑office team in handling check‑in and check‑out procedures when needed.
- Promote hotel services and upsell amenities in line with guest preferences.
Required profile
- Prior experience in customer service or guest relations, preferably within a hotel environment.
- Fluent in spoken and written English.
Required skills
- English language proficiency (spoken and written).
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Published 1 month ago
Expires 1 week from now
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Shangri-La Group
Kuala Lumpur
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