Guest Relations Officer

Shangri-La Group · Kuala Lumpur

Onsite 🇬🇧 English

Job description

About the role

The Guest Relations Officer will serve as the primary point of contact for guests staying at Shangri‑La Group’s Kuala Lumpur City Centre property. This on‑site, full‑time position focuses on delivering exceptional service, ensuring every guest experience meets the brand’s high standards.

Key responsibilities

Welcome and assist guests throughout their stay, providing accurate information about hotel facilities and local attractions.
Respond promptly to guest inquiries, requests, and complaints, coordinating with relevant departments to resolve issues.
Maintain guest records and update the property management system with relevant details.
Support the front‑office team in handling check‑in and check‑out procedures when needed.
Promote hotel services and upsell amenities in line with guest preferences.

Required profile

Prior experience in customer service or guest relations, preferably within a hotel environment.
Fluent in spoken and written English.

Required skills

English language proficiency (spoken and written).

Questions fréquentes

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Published 3 months ago

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Shangri-La Group

Kuala Lumpur

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