Customer Engineer II – Field Service Engineer

About the role

As a Customer Engineer II at Applied Materials, you will serve as the direct liaison with customers, installing, maintaining, and upgrading semiconductor equipment. You will use digital analytics and diagnostic techniques to troubleshoot and ensure optimal performance of complex systems.

Key responsibilities

• Perform standard Tier I service activities independently and Tier II activities with assistance.
• Conduct routine preventative maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems within established timeframes.
• Respond to fab issues, communicate with engineers, and participate in escalation conference calls.
• Verify operational quality of equipment and assist senior engineers as needed.

Required profile

• Established skills to perform a range of day‑to‑day service activities and diagnose technical problems.
• Ability to coordinate support plans with customer management and ensure complete customer satisfaction.

Required skills

• Digital analytics for troubleshooting.
• Knowledge of electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Diagnostic techniques and use of test equipment.
• Familiarity with knowledge management systems.