Business Operations Associate (Marketing)

About the role

Roche is hiring a Business Operations Associate (Marketing) in Petaling Jaya to join the Global Digital Hub, part of the Roche Services & Solutions Center. The Hub strengthens Roche's digital capabilities globally through social media management, brand support, digital publishing, marketing automation, copywriting and creative design. As a member of the Hub team, you will help deliver its long-term strategy and digital operations priorities.

Key responsibilities

• Support and execute digital initiatives, working with stakeholders and advising them on how to use digital tools to reach their goals.
• Run end-to-end digital customer communications and notifications on global platforms, manage mailing lists and track distribution.
• Drive digital product activation and master data management in SAP and WoMDER to keep setups complete, compliant and accurate.
• Provide daily operational support to global stakeholders and affiliates, resolve tool logic issues, safeguard data integrity and maintain audit readiness.
• Work with affiliates on localized inputs, system rollouts and user enablement via platforms such as Cornerstone.
• Identify operational bottlenecks and drive process standardization, automation and workflow optimization.

Required profile

• BSc/MSc degree (desirable in Digital Marketing, IT, Communication or Business).
• 1-3 years of digital operations or shared services experience.
• Strong English communication skills.
• Detail-oriented, analytical and customer-focused, with a passion for digital systems and continuous improvement.

Required skills

• Hands-on experience with enterprise systems such as SAP, digital workflow tools and data management platforms.
• Strong understanding of process-driven environments and standard global execution.