Panel Communication Specialist (Chinese Speaker)

About the role

NielsenIQ, a GfK company and the world's leading consumer intelligence firm, is looking for a Panel Communication Specialist in Kuala Lumpur. You will manage and enhance the experience of panel members taking part in media measurement projects, using your command of English, creative writing and project management skills to run the panel database and create content that engages them.

Key responsibilities

• Develop and implement strategies to diversify recruitment channels and reach a wider audience, using creative and relevant content such as stories, updates and insights.
• Answer panel member queries and concerns by email and other channels, providing timely and accurate responses.
• Write and edit content for newsletters, weekly bulletins, web portal updates, email campaigns and ad-hoc materials.
• Create and manage a content calendar and adapt to changing needs and trends.
• Maintain and validate the panel member database from time to time.
• Work with market researchers, data processing and technical teams to gather insights for content.

Required profile

• Bachelor's degree in Communications, English, Marketing or a related field.
• Excellent written and verbal English; previous content creation, copywriting or content marketing experience is a plus.
• Strong interpersonal skills, comfortable engaging with people and liaising by phone.
• Familiarity with market research, consumer panels and project management is advantageous; Zendesk experience is a distinct advantage.
• Ability to work independently and in a team with good time management.

What we offer

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).