Associate Director, Experience Analytics

About the role

The Experience Analytics Shared Service Center (XPSSC) supports business units in monitoring and experience study capabilities and ensures the Asia segment is ready for new technology and AI-driven ways of working. The Associate Director leads modernization initiatives across Asia, starting with Actuarial Data Modernization (ADM) and Power BI monitoring dashboards, then moving to end-to-end study analysis for monitoring and forecasting. The position is based in Kuala Lumpur with a hybrid working arrangement.

Key responsibilities

• Lead end-to-end mortality and morbidity (excluding health) experience studies across Asia, covering scoping, data validation, analysis, recommendations, documentation and audit readiness.
• Drive modernization of mortality/morbidity analytics, supporting ADM data modernization and shaping future study workflows, controls and templates.
• Oversee quarterly and monthly monitoring using Power BI dashboards to explain trends, exceptions and general ledger impacts to senior stakeholders.
• Translate analytical results into clear business narratives with actionable recommendations for pricing, valuation and management teams.
• Work regularly with BU Chief Actuaries and experience teams to align methodologies and improve value delivery.
• Partner with IT and RAS/GFA teams so data pipelines, dashboards and outputs meet actuarial needs and governance standards.
• Maintain standardized templates, documentation and study methodologies across Asia, and identify opportunities for automation and AI-enabled analytics.
• Manage, coach and develop junior actuarial staff.

Required profile

• Fellow or near-Fellow (FSA or equivalent) with 5-7 years of actuarial experience.
• Demonstrated leadership experience, including coaching junior staff and providing technical oversight.
• Proven ability to engage and influence senior stakeholders with clear communication skills.
• Preferred: experience modernizing data environments (data lakes, ADM/EDL, dashboards) and hands-on work in mortality and/or morbidity studies.

Required skills

• Experience study methodologies, GLMs, exposure/A-E calculations, credibility and trend analysis.
• Proficiency in SQL, R, Python or similar analytical tools.