Training Admin Executive

About the role

Zurich Insurance is looking for a Training Admin Executive for its Training Management & Support Center (TMDC) in Kuala Lumpur. The incumbent manages all administrative matters for the center, ensures compliance for TMDC, and keeps all training-related matters organized for Zurich Malaysia.

Key responsibilities

• Coordinate pre-training matters: announcements, queries from the sales team and agents, nationwide registrations, booking of training rooms in branches and hotels, manual attendance sheets, and timely preparation and delivery of training materials.
• Handle post-training administration: follow up on attendance lists, enter completion data and update CPD records.
• Monitor e-learning and e-video completion and update agents' systems for CPD (Life & Takaful).
• Manage training stock, validate trainers' TARF, handle IT equipment and stationery, and liaise with third parties such as printers, hotels and caterers.
• Work with internal and external customers including Zurich departments, LIAM, Aii, BNM, NAMLIFA, FPAM and MFPC.
• Keep filing and documentation up to date and manage ad-hoc and ongoing projects such as UAT testing.

Required profile

• Bachelor's degree from a recognized university in Business Administration / Management, Insurance, Education or related fields.
• At least 2 years of experience in life insurance and/or retail financial services in training, sales and marketing.
• Good spoken and written English and Bahasa Malaysia.
• Detail-oriented, able to work independently and with a sense of urgency.