Senior Marketing Support Executive

About the role

The Senior Marketing Support Executive leads and monitors team activities to ensure timely completion and increased productivity. Acting as a subject‑matter expert, this role resolves complex transactions, customer inquiries, and policy or billing issues while driving team development and improvement plans.

Key responsibilities

• Supervise daily activities of assigned team members and ensure workflow alignment with service operations goals.
• Track production progress against daily, weekly and monthly targets, taking proactive steps to meet deadlines.
• Maintain up‑to‑date knowledge of procedures, methods and regulatory requirements.
• Partner with other leaders to develop, pilot and execute process improvements.
• Interact with customers on inquiries or escalations, promoting Zurich’s core values.

Required profile

• Bachelor’s degree in Marketing, Business Administration, Communications or a related field.
• 3–6 years of experience in marketing support, marketing operations or a similar role.
• Experience working in a fast‑paced, cross‑functional environment (preferred).
• Proactive, detail‑oriented and results‑driven attitude (preferred).