Sales Representative (Key Account Manager)

About the role

Etihad Airways is looking for a results-driven Sales Representative (Key Account Manager) to lead sales activities for assigned trade and corporate accounts in Malaysia. You will build and manage key business relationships, monitor the market and competitor landscape, and drive revenue in line with Etihad's commercial targets, playing a direct role in the airline's growth and profitability in the region.

Key responsibilities

• Establish, develop and maintain business relationships with assigned and prospective accounts to generate revenue.
• Meet regularly with accounts to present new products, services and promotions, acting as a trusted advisor to build long-term partnerships.
• Research and analyse competitor, market and industry information to shape the sales approach and grow market share.
• Coordinate with global sales enablement on promotional and sales techniques.
• Draft and negotiate contractual and commercial agreements in line with company policy.
• Represent Etihad at client meetings and external industry events.
• Lead strategy for new station/territory development and act as primary contact for GSA partners where applicable.
• Lead country or area commercial projects as assigned.
• Coach and mentor new Sales Representatives, including onboarding, training and client visit support.
• Run a structured sales activity plan using available tools, data and insights from Sales Strategy and Planning.
• Analyse market potential to turn sales opportunities into revenue.
• Maintain accurate, up-to-date customer data in Etihad's CRM system.

Required profile

• Bachelor's degree with a minimum of 4 years of relevant sales experience.
• Airline industry sales experience is required.
• Relevant market experience.
• Ability to lead, coach and mentor team members.
• Strong stakeholder management skills across departments, regions and HQ functions.
• Ability to represent the country or station, presenting information to varied audiences.

Required skills

• Strong commercial and analytical skills.
• Sales acumen, customer service excellence and industry knowledge.