Store Manager - Plaza Merdeka

About the role

H&M Group is hiring a Store Manager for its Plaza Merdeka store in Kuching. The role oversees the entire customer experience, keeping visual and commercial standards aligned with global strategy and the local context. It sits within the Store Team, which includes Sales Advisors, Department Managers and Visual Merchandisers, and works closely with the wider Area Team.

Key responsibilities

• Lead the store team to deliver an outstanding customer experience while promoting and selling the products.
• Keep up to date on the store's strengths, opportunities and competitors, with a strong grasp of the local market and customer needs.
• Analyse sales performance, set goals and plan to optimise results, profits and stock levels.
• Manage scheduling and store maintenance efficiently, in line with sales budgets and commercial priorities.
• Recruit, onboard and develop the team, fostering an inclusive and collaborative culture.
• Stay current on fashion trends, customer preferences and competitors.
• Represent the brand positively in all customer interactions.

Required profile

• Retail management and operations experience.
• A proven track record of leadership, with a passion for coaching and developing teams.
• Proven results using customer-centric reporting and tools.
• Expertise in sales planning, analysis and follow-up.
• Strong, confident leader who inspires and coaches with integrity.
• Motivated by performance, competition and achieving goals.
• Analytical problem solver with excellent communication skills and a knack for working with numbers and statistics.
• Flexible, solution-oriented, and passionate about fashion trends, commerciality and visual presentation.