Manager, Process & Automation

Delivery Hero · Kuala Lumpur

New

Senior 🇬🇧 English

CRM workflows AI workflows Ticketing systems Internal scripting

Job description

About the role

foodpanda, part of the Delivery Hero Group, is looking for a Manager, Process & Automation in Kuala Lumpur. The role turns strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys.

Key responsibilities

Design, maintain and own SOPs across Longtail post-graduation vendors
Build and manage vendor handover and quality gates (Incubation to Growth)
Design AI and tool-based workflows for vendor management and zombie recovery
Translate commercial and analytics strategy into executable workflows
Eliminate manual work and reduce cost-to-serve
Ensure process consistency across 16 markets and hubs
Build a governance framework with controls, escalation matrices and audit loops

Required profile

5-8+ years in operations excellence, process design or automation
Experience working with CRM, ticketing systems and AI workflows
Strong execution and problem-solving mindset
Experience building automation with CRM workflows, AI copilots or internal scripting
Comfortable working with data teams to build automation triggers

Questions fréquentes

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Source : ats:smartrecruiters

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Published 2 hours ago

Expires 1 month from now

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Delivery Hero

Kuala Lumpur

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