Customer Service Representative

About the role

Arrow Electronics is hiring a Customer Service Representative in Penang, Malaysia (The Light Exchange). The role provides internal and external customer service and sales support to the Inside Sales Team and customer engagements, handles complex customer discrepancies, and covers parts of the Order to Invoice process. It is a full-time position.

Key responsibilities

• Handle complex customer discrepancies, recommend solutions and action plans to the inside sales team.
• Manage the Order to Invoice process: order entry and maintenance outside of Infosys, value-added orders, inbound customer orders (Excel, PDF, fax), and work submissions such as SSRQ (SIMS Setup Request).
• Maintain NCNR (Non-Cancellable, Non-Returnable) setups and files, and manage MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) for contract pricing.
• Support sales with direct customer contact in Planned Demand and quality assurance, including e-Compass and forecast reports, expedite escalations, bond requests, and inventory status reports.
• Handle branch service requests, RMAs, and CARs; coordinate contract refresh clauses; manage slow-moving inventory and sludge.
• Support Quote to Order: load SDT quotes under 50 line items, forward quotes to the Quote Center, monitor PM views, update quote extensions, order samples and coordinate contract signatures with legal.

Required profile

• Typically a 4-year degree and 1-3 years of experience.
• Specialized skills or multi-skilled through job-related training and considerable on-the-job experience.
• Able to complete work with limited supervision and to act as an informal resource for colleagues with less experience.

What we offer

• Competitive financial compensation with various compensation plans.
• Medical insurance and life insurance.
• Year-end and performance bonuses.
• 5-day work week and growth opportunities.