Business Development Manager, SaaS

About the role

A commercially driven SaaS salesperson is sought in Kuala Lumpur for a new business-focused role with end-to-end commercial ownership. You will build your pipeline, develop opportunities, close new customers and stay close to them to secure renewals and growth. The role covers the full customer journey, from winning new business to onboarding, adoption, retention and expansion.

Key responsibilities

• Own the full sales cycle: prospecting, lead generation, discovery, solutioning, product demonstrations, negotiation and closing.
• Build and manage your own pipeline through outbound prospecting, networking, referrals, partnerships and inbound leads.
• Research prospects, identify decision-makers and uncover business challenges where the SaaS solution creates value.
• Lead consultative sales conversations with HR, Finance, Operations and leadership teams, and deliver product demos and business cases.
• Negotiate commercial terms and drive opportunities to closure.
• Build trusted relationships with customers and act as their commercial point of contact, keeping a pulse on usage and retention risks.
• Upsell, cross-sell and support renewals, and turn satisfied customers into referrals.
• Share customer feedback, objections and market intelligence with Product, Tech and the wider commercial team, and help refine the sales approach and go-to-market strategy.

Required profile

• Commercially hungry, proactive and enjoys winning new business.
• Ideally 3+ years of B2B or SaaS sales experience, with a proven track record of hunting new customers.
• Experience owning a sales cycle from prospecting to close.
• Experience in HRTech, HRMS, payroll, workforce management or other B2B SaaS is an advantage.

Required skills

• Outbound prospecting and pipeline generation.
• Discovery, consultative selling and negotiation.
• Strong communication, presentation and influencing skills.