Business Development & Customer Success Manager (SaaS)

About the role

A high-performing hunter-type Business Development & Customer Success Manager (SaaS) is sought to drive growth, client success and product adoption across a SaaS portfolio of an HRMS platform and a workforce analytics and insights solution. This is a hybrid commercial role combining new business acquisition, full-cycle sales ownership and strategic account management, with strong involvement in customer success and product feedback.

Key responsibilities

• Develop and execute Go-To-Market strategies for HRMS and workforce insights solutions, and conduct market research on HR tech trends, competitors and pricing
• Identify and pursue new business across SMEs, mid-market and enterprise, generating leads via LinkedIn, email, partnerships, HR communities, referrals and events
• Own the full sales cycle from prospecting and discovery to demos, proposals, negotiation and closure, and build a robust sales pipeline
• Deliver consultative, solution-based sales pitches and achieve revenue targets through new acquisition and account expansion
• Lead onboarding, act as a trusted advisor to HR leaders, run business reviews and identify upsell, cross-sell and renewal opportunities
• Manage escalations and drive customer satisfaction, retention and long-term stickiness
• Bridge clients and product/engineering teams by translating user feedback and pain points into product requirements, supporting beta testing and helping prioritise the roadmap
• Contribute to pricing, packaging and commercial strategy, and partner with product, tech and operations teams

Required profile

• Bachelor's degree in Business, HR, Marketing, Data Analytics or a related field
• At least 3 years of experience in SaaS business development, sales or customer success
• Proven track record in a hunter-type revenue-generating role
• Prior experience managing full sales cycles and post-sales client success
• Experience in HR tech, HRMS platforms, workforce analytics or SaaS products strongly preferred
• Good understanding of HR workflows (payroll, leave, performance, workforce planning) is a strong advantage

Required skills

• Strong consultative selling and solution-based sales ability
• Analytical mindset with ability to interpret workforce data and insights
• Excellent communication, presentation and stakeholder management skills
• Experience with CRM systems such as Salesforce or HubSpot