Assistant Executive Housekeeper

About the role

The Assistant Executive Housekeeper assists in overseeing the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. The role works with staff to keep guest rooms, public spaces and employee areas clean and well maintained, completes inspections and holds people accountable for corrective action, while supporting guest and employee satisfaction within the operating budget.

Key responsibilities

• Keep guest room status up to date with the Front Desk and coordinate guestroom maintenance with Engineering
• Supervise the general cleaning schedule, obtain lists of rooms to clean and check-outs, and inventory supplies
• Order guestroom supplies, cleaning supplies and uniforms and make sure staff have the right equipment
• Run an inspection programme for guest rooms and public spaces and follow up on areas needing attention
• Help manage department costs, budgets and operating statements to meet budgeted goals
• Handle guest complaints, focus on guest satisfaction and continuous improvement, and empower staff to deliver excellent service
• Take part in accident investigations, supervise staffing levels and ensure fair application of policies and disciplinary procedures
• Train new room attendants, give feedback, take part in performance appraisals and help interview and orient new hires

Required profile

• High school diploma or GED and 1 year of experience in housekeeping or a related field
• OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related major, with no work experience required