Administrator (Service Hub) - Business Support

About the role

Sedgwick is expanding its business in the Malaysian market and is looking for an Administrator (Service Hub) to join its administration services team. The role supports operations through accurate data entry and efficient claims administration, helping keep the business running smoothly behind the scenes while teams focus on helping clients and claimants.

Key responsibilities

• Accurately input and maintain data in internal systems and databases
• Administer claims processes, including logging, tracking and updating claim records
• Process invoices and payments related to claims and other administrative functions, ensuring accuracy and compliance with procedures
• Liaise with internal teams to gather and verify required documentation
• Monitor claim progress and follow up on outstanding items to ensure timely resolution
• Maintain organised digital filing systems for claims and administrative records
• Prepare reports and summaries for management teams
• Support general administrative tasks such as inbox management

Required profile

• Proven experience in an administrative or data entry role; experience in claims, insurance or finance is desirable
• High level of accuracy and attention to detail
• Strong organisational and time management skills
• Excellent written and verbal communication skills

Required skills

• Proficiency in Microsoft Office Suite, especially Excel and Outlook
• Experience with claims management systems or CRM platforms is desirable

The company offers training, mentoring and career development opportunities, and describes itself as an equal opportunity employer.