Vendor Communication & CRM Manager

About the role

Foodpanda, part of the Delivery Hero Group, is looking for a Vendor Communication & CRM Manager in Kuala Lumpur. You will design and run the communication strategy for sellers across the group's 15 markets (Foodpanda, Foodora, Yemeksepeti), helping sellers become fully autonomous on the platform. The role requires strong project management skills, as you will oversee a large-scale rollout across all markets.

Key responsibilities

• Own the CRM strategy for restaurant and shop partners across the full lifecycle (incubation, growth, at-risk, dormant, top performers), defining channel, timing and segmentation per market
• Develop content adapted to channels such as email and in-app notifications, and run omnichannel campaigns that improve the vendor experience
• Lead strategic regional or local projects, coordinating campaigns for subscription upsells, promotional partnerships, training programs and seasonal readiness with Product, Operations and Vendor Support teams
• Track and analyse campaign engagement metrics and business outcomes, feeding insights back into strategy, content and targeting

Required profile

• 4+ years of experience in project management and running effective CRM campaigns
• Entrepreneurial mindset, able to own initiatives end-to-end and drive execution independently
• Excellent written and oral communication and strong collaboration skills with cross-functional teams
• Comfortable with data and analytics

Required skills

• Prior experience with CRM tools such as Salesforce, Braze or Insider is a plus
• Openness to using AI in CRM is an advantage

What we offer

• English is the working language, with visa and relocation support for most opportunities
• Flexible working hours and, for most teams, the option to work from home
• Free Headspace subscription and access to an employee assistance program
• Competitive remuneration, training and career development opportunities