Storage Platform Engineer

About the role

Encora is hiring a Storage Platform Engineer in Kuala Lumpur to administer and maintain enterprise storage infrastructure across production, disaster recovery and non-production environments. The role supports business-critical insurance applications that require high availability and strict recovery objectives.

Key responsibilities

• Administer and maintain storage infrastructure, including provisioning, capacity management, performance tuning, replication management and lifecycle planning.
• Lead hardware and software upgrades, firmware updates, migrations and technology refresh initiatives.
• Manage SAN environments, storage networking, zoning, multipathing and connectivity troubleshooting.
• Design and implement storage replication, backup integration, disaster recovery and business continuity solutions.
• Monitor storage utilization, performance metrics and trends, and proactively address capacity or performance risks.
• Support regulatory and audit requirements on data retention, protection, security and operational resilience.
• Develop and maintain storage architecture documentation, SOPs, operational runbooks and technical standards.
• Take part in incident management, root cause analysis, problem management and service improvement.
• Collaborate with infrastructure, database, virtualization, cloud and security teams, and mentor junior infrastructure engineers.