Sales Engineer - Industrial Refrigeration

About the role

JCI is looking for a Sales Engineer in industrial refrigeration who works at the intersection of field service and sales. You will meet customers to understand their plant condition, service needs and performance expectations, then help shape service proposals, maintenance solutions, warranty support and performance guarantees. You will work with sales, service and project teams to deliver practical solutions that support long-term customer relationships.

Key responsibilities

• Build and maintain customer relationships by understanding site priorities, service requirements and long-term asset performance goals.
• Identify service opportunities through customer visits, plant audits, technical discussions and review of operating conditions.
• Prepare and support proposals for service, maintenance, commissioning support, troubleshooting, overhaul, installation and warranty repair.
• Work with the sales team and buyers to develop and manage new or expanded performance guarantees.
• Collaborate with service engineers to scope work accurately and ensure smooth handover from sale to execution.
• Turn field findings into clear recommendations, customer reports and commercially sound actions.
• Monitor customer activity and coordinate with operations on smaller projects to deliver on time and to quality standards.
• Communicate progress, findings and next steps clearly with customers and internal teams.

Required profile

• Diploma or bachelor's degree in mechanical engineering, refrigeration, HVAC or a related field, or equivalent practical experience.
• Experience in industrial or process refrigeration service, service sales, technical sales support, commissioning, maintenance or troubleshooting.
• Ability to read and work from technical drawings such as P&ID, SLD and MCC diagrams.
• Experience preparing technical recommendations, service scopes, reports or customer presentations.
• Willingness to travel to customer sites and work independently in the field.

Required skills

• Strong knowledge of refrigeration systems, compressors, controls and field service practices.
• Good customer communication and stakeholder management.
• Understanding of safe working practices in industrial environments.
• Nice to have: ammonia systems, plant audits, performance guarantees, ASHRAE standards, PLCs, DCS, screw/centrifugal/reciprocating compressors, and prior experience supporting service quotations or aftermarket sales.