Relationship Manager (Tamil Speaker)

About the role

A global financial services and trading organisation is recruiting a Relationship Manager in Kuala Lumpur, reporting to the Team Lead / Senior Relationship Manager. The role focuses on onboarding new clients and growing their accounts through a value-based approach, within a multicultural team. The workplace is on-site.

Key responsibilities

• Meet and exceed personal and team KPI targets.
• Activate, retain and grow the customer portfolio through personalised voice and social media engagement.
• Build trusted relationships with clients and deliver a high level of service.
• Identify new prospects and assess customer potential.
• Carry out sales activities using tools, reports and business insights, and recommend suitable solutions to customers.
• Resolve issues and complaints with relevant departments and give feedback on customer needs.
• Keep up with financial markets, economic indicators and geopolitical developments, and turn complex information into clear client insights.
• Maintain daily, weekly and monthly reports and follow compliance, regulatory and security requirements.

Required profile

• Native Tamil speaker fluent in English; other languages are an advantage.
• Bachelor's degree or equivalent in Business, Finance, Economics or a related field.
• Experience in a sales role within a CFD broker or financial trading environment; experience managing a sales team is an advantage.

Required skills

• Strong understanding of forex trading, currency pairs and market-moving factors.
• Ability to analyse financial markets, economic indicators and macroeconomic trends.
• Familiarity with financial regulations and licensing requirements.
• Excellent client relationship management, communication and problem-solving skills.

What we offer

• Hybrid working arrangements, subject to business requirements and manager approval.
• Discretionary performance-related bonus.
• Flexible benefits package and wellbeing initiatives, including learning resources.
• Medical insurance for employees and eligible dependents.