Senior Manager, Commercial Strategy & Product Operations

About the role

The Commercial Strategy & Product Operations Manager sits at the intersection of Commercial Strategy, Product Operations and Regional/Local Market Teams across a multi-market ecosystem. The role drives top-line commercial growth, optimizes performance frameworks and manages key cross-functional stakeholders, acting as the bridge between business needs and product capabilities by translating local commercial requirements into product roadmap priorities and leading commercial go-to-market execution.

Key responsibilities

• Own key commercial metrics (GMV, revenue, affordability, conversion, vendor/partner growth) across regional markets and build standardized reporting frameworks, dashboards and benchmarks
• Analyze profitability, pricing elasticity and promotional efficiency, partnering with data teams to turn insights into improvement initiatives
• Act as the main link between Central Strategy/Product leadership and local commercial teams, and run complex commercial programs end-to-end with project governance and milestone tracking
• Build commercial toolkits, ROI calculators, pitch frameworks and playbooks for local sales, account management and operations teams
• Gather commercial friction points from local markets and turn them into structured product feature requests, advocating for commercial priorities on the product roadmap
• Lead the commercial rollout and adoption of new platform, CRM and vendor features, sequencing deployments and tracking post-launch adoption

Required profile

• Minimum 5 years of experience in Strategic Operations, Commercial Strategy, Program/Project Management or Strategy Consulting within a tech, marketplace or e-commerce environment
• Strong understanding of commercial levers, marketplace unit economics and top-line growth drivers
• Proven track record of leading and influencing without direct authority across multi-market, cross-functional and senior leadership layers
• Experience working alongside Product and Tech teams, able to understand feature capabilities and lead feature rollout GTM strategy
• Comfortable using data diagnostics, reporting dashboards and A/B testing or pilots to validate commercial levers
• Highly organized self-starter who can manage parallel timelines, risk escalations and standardize playbooks across international markets
• Exceptional verbal and written communication, able to explain complex topics to leadership