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This job expired on 28/09/2026. It no longer accepts applications.
Premium Customer Service Consultant – Travel & Lifestyle
American Express · Kuala Lumpur
Job description
About the role
The Premium Customer Service Consultant will deliver exceptional support to American Express Premium Card members, focusing on exclusive travel and lifestyle experiences. Based in Kuala Lumpur, the role operates in a hybrid environment, combining office collaboration with remote work.
Key responsibilities
- Assist Premium Card members with travel bookings, lifestyle reservations, and related inquiries.
- Provide personalized recommendations and solutions that enhance member experiences.
- Handle high‑value transactions and resolve issues promptly and professionally.
- Maintain accurate records of member interactions in the CRM system.
- Collaborate with internal teams to ensure seamless service delivery.
Required profile
- 2–3 years of experience in premium customer service, luxury hospitality, front office, cabin crew, or high‑end client relations.
- Strong communication skills in English.
- Ability to work independently and as part of a hybrid team.
Required skills
What we offer
- Competitive monthly salary ranging from RM 5,000 to RM 6,300.
- Free meals and beverage vouchers.
- Flexible Benefits Program.
- Opportunity to work with a global premium brand.
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American Express
Kuala Lumpur