Operations Analysis Engineer - Elevator Remote Monitoring

About the role

The Operations Analysis Engineer works in KONE's Remote Monitoring and Support team, which identifies elevator and escalator faults remotely from the Global Operations Centre. The engineer collaborates with field operations personnel to resolve site issues and ensure smooth performance for KONE's customers worldwide.

Key responsibilities

• Monitor elevators and escalators live in the assigned portfolio to spot abnormalities and breakdowns.
• Escalate critical events to stakeholders promptly until resolved.
• Analyze faults daily and prepare reports for service teams and customers; deliver scheduled reports on time with the Area Lead.
• Follow up with local service teams on corrective actions and site resolutions to prevent callouts.
• Run monthly analysis of recurring failures, root causes and improvement opportunities.
• Collect, validate and manage operational data for analysis and customer performance studies.
• Investigate equipment data and trends on ad-hoc requests and recommend technical improvements.
• Support deployment and testing of new monitoring hardware, digital tools and software upgrades.
• Maintain accurate documentation of monitoring activities, analysis and follow-up actions.
• Collaborate with global teams, technical experts and area leads on continuous improvement.

Required profile

• Bachelor's or Master's degree in Engineering (Mechanical, Electrical, Mechatronics or related) or equivalent experience.
• Good troubleshooting and debugging skills for hardware and software.
• Experience in data handling, analysis and interpretation to support operational decisions.
• Added advantage: experience with internet connectivity, remote monitoring or IoT projects.
• Added advantage: experience building data visualizations and dashboards in Microsoft Power BI.
• Added advantage: advanced Excel (PivotTables, Power Query, formulas, data modelling).
• Added advantage: workflow automation with Microsoft Power Automate or similar.