Infrastructure Business Analyst (APAC) - Value Stream SPOC

About the role

The HI Manufacturing & TechOps Value Stream connects central Hosting & Infrastructure platform engineering teams with 22 manufacturing plants across Roche Pharma TechOps and Diagnostics Global Operations. As the Value Stream SPOC - Infrastructure Business Analyst (APAC), you bridge global enterprise IT capabilities with the operational, GxP and zero-downtime realities of factory floors in the APAC region. The role is based in Petaling Jaya.

Key responsibilities

• Work autonomously across the full lifecycle of manufacturing infrastructure platforms, from design and intake through deployment, operation and standardization.
• Build, govern and customize IT/OT infrastructure solutions such as Plant DMZs, CaaS, Windows Server virtualization and backup wrappers.
• Act as the primary escalation point during critical outages, coordinating troubleshooting across Backup, OS, Network, Security and Identity to minimize MTTR.
• Run blameless post-mortems, root cause analysis, SLI/SLO monitoring and disaster recovery validation.
• Partner with local and global Manufacturing / TechOps teams and represent global Hosting & Infrastructure to site heads, plant managers, quality leads and site product owners.
• Serve as the GxP Change Proxy, intercepting global IT releases and running localized GxP change impact assessments.
• Drive alignment across APAC sites and turn site patterns into reusable global blueprints using infrastructure-as-code, automation, Agile, Lean and Design Thinking.

Required profile

• Proven experience in IT/OT infrastructure engineering, SRE or technical service management in GxP, FDA-validated or highly regulated 24/7 environments.
• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.
• Ability to coordinate cross-functional teams in multi-site environments without direct line management authority.
• Fluency in English and Mandarin (spoken and written).

Required skills

• Nutanix HCI, VMware, Windows Server, RedHat Linux, Igel OS, Kubernetes and CaaS
• Acronis, Cohesity and factory-floor IT/OT DMZs
• ITIL/ITSM (Incident, Problem, Change, Release Management) and GxP/FDA compliance
• Observability tools, logging, APM and SLI/SLO/SLA definition