Guest Service Associate

About the role

ibis Styles Johor Iskandar Puteri, part of Accor, is hiring a Guest Service Associate. The hotel is situated in the new administrative centre of Johor, near Legoland Malaysia and EduCity Iskandar, and offers 152 rooms, a cafe deli and bar, a restaurant and four meeting rooms.

Key responsibilities

• Assist guests with check-in and check-out procedures and other cashiering duties.
• Welcome guests on arrival, register them and issue room keys according to departmental standards.
• Ensure members receive all benefits and give special recognition to repeat guests and VIPs.
• Promote inter-hotel sales and in-house facilities to maximise revenue.
• Handle guests' mail and messages and answer phone calls.
• Maintain guest privacy and confidentiality.

Required profile

• Fresh graduates or candidates with 1 to 2 years of guest service experience may be considered.
• Experience in a hotel, resort, serviced apartment or other customer-service environment is an advantage.
• Candidates must be comfortable working rotating shifts, weekends and public holidays.

Required skills

• Experience with check-in, check-out, cashiering and guest enquiries is preferred.
• Previous experience with an international hotel brand such as Accor is an advantage.
• Experience using a PMS such as Opera is an advantage.

What we offer

• An employee benefit card with discounted rates at Accor hotels worldwide.
• Talent development through Accor's learning programs.
• Opportunities to grow within the property and across the group.
• Contribution to community and ESG activities.