Director of Sales (DOS)

About the role

Mercure Living Putrajaya, a 299-room serviced apartment hotel in the Shaftsbury retail complex near Alamanda Shopping Mall, is hiring a Director of Sales (DOS). The role is responsible for driving sales of the hotel's facilities and services, managing key accounts and working closely with the Rooms management team.

Key responsibilities

• Achieve the daily target of sales calls and develop business leads for the hotel on a weekly basis.
• Prepare a monthly list of key accounts to penetrate and a monthly action plan for the main market segment, reviewing room nights production and average rate.
• Plan at least two site inspections or entertainment visits per week to qualified or new accounts.
• Monitor competitors' rates, account penetration and marketing activity, and keep rate loading across sales platforms accurate.
• Manage accounts under supervision, including contracting, profile updates and renewals.
• Keep up to date on special events, conventions and business meetings, and up-sell and cross-sell hotel facilities and services.
• Negotiate to secure the best profit and rates for the hotel.
• Meet the Accor Live Limitless Meeting Planner (ALLMP) monthly target and update the ANAIS system daily, with weekly and monthly reports.
• Hold weekly banquet and group run-down meetings with operation heads and report regularly to the DOSM on progress, prospects and forecasts.
• Work with the Rooms management team to align the operational strategy with the brand's business strategy.

Required profile

• At least 3-5 years of experience in revenue management or related roles in the hospitality industry, ideally in a luxury hotel.
• Bachelor's degree in Hospitality Management, Business Administration or a related field.
• Fluent English and eligibility to work in Putrajaya.
• Strong leadership, communication and customer-contact skills, able to multi-task in high-pressure situations.

Required skills

• Revenue management principles, including forecasting, pricing strategies and market segmentation.
• Revenue management software such as IDeaS, Revinate or RMS, and Excel for data analysis.
• Knowledge of hotel distribution channels, GDS systems, OTAs and direct booking platforms.
• Knowledge of the Dubai hospitality market is an advantage.