Customer Support Executive (Manufacturing)

About the role

We are looking for a Customer Support Executive to join our manufacturing team in Penang. You will act as the primary point of contact for multinational customers across EMEA and the US, delivering high‑quality service and supporting business growth.

Key responsibilities

• Provide day‑to‑day support to global customers, handling inquiries and issues promptly.
• Liaise with internal teams to ensure timely resolution of technical and logistical matters.
• Maintain accurate records of customer interactions and follow‑up actions.
• Contribute to continuous improvement of support processes.

Required profile

• Strong ownership mindset and ability to work independently.
• Excellent communication and interpersonal skills.
• Team‑player who collaborates effectively across departments.
• Commitment to delivering outstanding customer service.

Required skills

What we offer

• Flexible working hours with a 5‑day work week.
• On‑site role in a stable security‑industry environment.
• Opportunities for career development and growth.