Convention Centre Assistant

About the role

A hotel belonging to the Accor network, which brings together more than 45 brands, 5,500 hotels and 10,000 restaurants and lifestyle destinations, is looking for a full-time Convention Centre Assistant in Sepang. The role supports the smooth running of events and banquets, from preparation and service to clearing and guest support.

Key responsibilities

• Review banquet event orders and make sure meeting rooms, tables, buffets, stations and equipment are set up to guest requirements.
• Prepare and serve welcome drinks, beverages, meals, coffee breaks, buffets and other banquet items while keeping high service standards.
• Greet guests warmly, answer requests promptly, explain products and services and ensure a positive dining and event experience.
• Support the Convention Centre team so events run smoothly and on schedule, adjusting as needed during the event.
• Clear tables, replenish buffet items and service stations, and keep tableware and areas ready for the next event.
• Maintain cleanliness, sanitation, organisation and safety in meeting rooms and service areas.
• Share guest needs, operational issues and important information with the team and help colleagues and other departments.
• Maintain proper grooming and appearance and meet or exceed guest expectations.

Required profile

• Able to communicate effectively in Bahasa Malaysia; English is an added advantage.
• Strong communication and interpersonal skills, with a friendly, service-oriented attitude.
• Demonstrates integrity, honesty and professionalism.
• Good understanding of banquet operations and hotel functions.
• Able to work well in a team and in a fast-paced environment.
• Willing to assist with various tasks to keep events running smoothly and guests satisfied.