Commercial Operations Manager

About the role

ABB is hiring a Commercial Operations Manager in Petaling Jaya, reporting to the Technical Sales Support Manager. The role oversees the development of competitive, high-quality techno-commercial proposals so that each bid reflects the optimal solution, accurate costing and alignment with customer requirements and business objectives. It acts as the custodian of the bid process, coordinating Sales, Engineering, Finance, Legal, Project Execution and Product Management to deliver compliant, timely and profitable offers. The work model is hybrid.

Key responsibilities

• Manage end-to-end bid strategy, define the optimal technical solution and commercial positioning for each opportunity.
• Oversee technical, financial and project inputs, including cost models, cash-flow considerations, margin analysis, engineering and commissioning estimates and resource planning.
• Coordinate contributions from Sales, Engineering, SCM, Finance, Legal and Project Execution to ensure high-quality proposal deliverables.
• Ensure bid governance and documentation control, keeping accurate records, assumptions, decisions and version history in line with internal audit requirements.
• Conduct customer-facing commercial discussions on terms and conditions, clarifications and negotiation inputs to support Sales.
• Monitor and report bid progress, provide dashboards and post-bid win/loss analyses.
• Identify and mitigate commercial, technical and contractual risks, supporting the formal Risk Review process.

Required profile

• Bachelor's degree in Engineering, Finance or another related discipline.
• Around 10 years' experience in commercial operations, project management or proposal development within industrial automation, energy or engineering services.
• Experience managing multiple bids under tight deadlines.

Required skills

• Proficient understanding of industrial automation and control systems, able to interpret technical specifications.
• Skilled in financial modeling, cost estimation and margin analysis.
• Familiarity with contract terms, risk reviews and compliance requirements.
• Communication, presentation and stakeholder management skills.