Business Analyst - Insurance Transformation

About the role

Capco, a global technology and business consultancy focused on the financial services sector, is hiring a Business Analyst for insurance transformation in Kuala Lumpur. The role supports business and technology transformation across Life, General and/or Motor insurance, acting as a key liaison between business stakeholders, product owners, technology teams and delivery partners to define requirements and align solutions to business objectives.

Key responsibilities

• Gather, analyse and document business, functional and non-functional requirements through stakeholder interviews, workshops and requirements sessions, and maintain requirements traceability
• Analyse current-state processes and workflows, identify gaps and inefficiencies, and develop future-state process maps
• Collaborate with stakeholders, product owners, SMEs, technology teams and vendors, and facilitate workshops to validate requirements
• Work with solution architects, developers and delivery teams, support impact assessments, and take part in solution reviews
• Develop and review test scenarios, test cases and acceptance criteria, support UAT and defect management, and assist with implementation planning, business readiness and post-implementation reviews

Required profile

• 5-10 years of experience as a Business Analyst in insurance transformation programmes
• Strong domain knowledge of Life, General and/or Motor insurance
• Experience supporting business and technology transformation, and in requirements gathering, process analysis and stakeholder management
• Experience in Agile, Waterfall or hybrid delivery environments; consulting or advisory background is advantageous

Required skills

• End-to-end insurance value chains and core insurance platforms
• Policies administration, claims, underwriting, distribution and customer servicing processes
• Agile delivery, backlog management and user story development
• Multi-vendor, cross-functional delivery and UAT planning and execution

What we offer

• A work culture focused on innovation, with ongoing learning opportunities
• A flat, non-hierarchical structure working with senior partners and directly with clients
• Diverse, inclusive, meritocratic culture
• Family-friendly benefits including maternity, adoption, shared parental and sick leave, and leave for pregnancy loss, fertility treatment, menopause and bereavement