Business Analyst / Senior Business Analyst (Banking Transformation)

About the role

Capco, a global business and technology consultancy focused on financial services, is expanding its Malaysia practice and is looking for experienced Business Analysts and Senior Business Analysts with strong banking domain experience. You will support complex business and technology transformation initiatives for financial services clients, working with business, product, operations and technology stakeholders to turn their challenges into clear, actionable outcomes for delivery teams.

Key responsibilities

• Lead discovery sessions, workshops and stakeholder interviews, and elicit, analyse and document functional and non-functional requirements, including BRDs, user stories, use cases and acceptance criteria.
• Analyse current-state processes, customer journeys and operating models, develop as-is and to-be process maps and assess the impact of proposed changes.
• Work with Product Owners, SMEs, architects and technology teams to translate business needs into solution requirements and support solution design.
• Bridge business, operations and technology teams, communicate complex requirements clearly and support resolution of requirements, design and delivery issues.
• Define business acceptance criteria, support SIT, UAT and business validation, manage defects and support implementation planning and transition to BAU.
• Produce consulting deliverables, support business cases and transformation roadmaps, and coach junior Business Analysts.

Required profile

• Demonstrated experience as a Business Analyst or Senior Business Analyst in banking or financial services.
• Proven experience on banking transformation programmes (business, digital, technology, operating model or regulatory).
• Strong experience in requirements elicitation, process mapping, gap analysis and functional requirements.
• Experience working across business and technology teams in complex banking environments.
• Strong stakeholder management and facilitation skills, including running workshops and engaging senior stakeholders.
• Ability to challenge and refine requirements and to work in complex, ambiguous and highly regulated environments.

Required skills

• Strong experience in at least one banking domain, such as retail banking, private banking, corporate banking, payments, capital markets, core banking, risk and regulatory change, or data and reporting.
• Understanding of the end-to-end change lifecycle, from discovery and requirements through design, testing and implementation.

What we offer

• Work with leading banks and financial institutions on high-impact transformation programmes.
• Deeper expertise in your banking domain and exposure to new transformation challenges.
• Direct work with senior business and technology stakeholders and a growing Malaysia practice within a global consultancy.