Telesales Performance Lead

About the role

foodpanda, part of the Delivery Hero Group, is looking for a Telesales Performance Lead in Kuala Lumpur. The role leads the acquisition of quality vendors through telesales by driving data-driven performance insights, defining incentives and targets and improving reporting. It also involves managing and motivating the telesales team and working closely with the Pandora strategy team to implement productivity-enhancing tools and feedback.

Key responsibilities

• Oversee telesales performance metrics to drive the acquisition of high-quality vendors, using data-driven insights to spot areas for improvement
• Define and implement clear targets and incentive structures for telesales teams, aligned with team goals and OKRs
• Develop comprehensive reporting systems and improve processes so they give actionable insights and boost telesales efficiency
• Lead, support and manage telesales team members, fostering a high-performance culture
• Work with the Pandora strategy team to use performance tools and deliver continuous improvements aligned with strategic goals

Required profile

• At least 5 years of experience driving sales (or related functions) in technology, e-commerce or FMCG
• Proven experience in BPO or shared service centers, and in process design
• Experience in a regional team managing stakeholders across several markets is a plus
• Self-motivated, with a strong sense of ownership and willingness to learn about all aspects of driving business growth
• Good communication and collaboration skills with diverse people and roles, able to work independently and efficiently