Senior Coordinator, SMB Growth (Telesales)

About the role

Foodpanda, part of the Delivery Hero Group, is looking for a Senior Coordinator for its SMB Growth team in Kuala Lumpur. You will own a portfolio of partner accounts and act as a 100% telesales role, selling through outbound calls.

Key responsibilities

• Sell on the phone as second nature and manage and grow the revenue of each account.
• Provide operational support when needed.
• Monitor each account's performance metrics and ensure compliance with Foodpanda's operational standards.
• Meet or exceed daily productivity targets for calls and sales.
• Ensure accurate documentation, partner approvals and systems processing.
• Handle objections, persuade partners and work in a fast-paced way.

Required profile

• 2 to 3 years of experience in a client management role.
• Comfortable making long periods of outbound calls via digital communication tools.
• Effective English; speaking, reading and writing Traditional Mandarin is an added advantage.
• Data-sensitive and sales-minded, with a consultative approach and strong relationship-building skills.
• Resilient, target-oriented, adaptable to process changes and willing to learn.

Required skills

• Google applications.
• Experience with Salesforce is a plus.