Technical Support Manager
Crest Systems (M) Sdn Bhd · Puchong
Job description
About the role
We are looking for a Technical Support Manager to lead our on‑site support team in Puchong. The role combines hands‑on technical troubleshooting with people management and offers opportunities for career growth and occasional travel.
Key responsibilities
- Oversee daily technical support operations and ensure service level agreements are met.
- Lead, coach and develop a team of support engineers.
- Coordinate with engineering and product teams to resolve complex issues.
- Monitor support metrics, generate reports and drive continuous improvement.
- Manage escalation processes and maintain customer satisfaction.
Required profile
- Proven experience in technical support or a related engineering field.
- Strong leadership and communication abilities.
- Ability to work on‑site full‑time in Puchong.
Required skills
What we offer
- Competitive salary and allowances.
- Medical benefits.
- Performance‑based incentives, increments and bonuses.
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Published 1 month ago
Expires 1 week from now
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Crest Systems (M) Sdn Bhd
Puchong
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